Error: Connection to LDAP server failed. Cannot contact the LDAP server with Empower - WKB9610

SYMPTOMS

• Connection to LDAP server failed. Cannot contact the LDAP server when trying to update the LDAP server using name under Empower "System Policies"
• Empower Configuration Manager > Click View > System Policies > Authentication > choose LDAP authentication > Under LDAP Domain manager > click edit and add the server name > Cannot save the changes 

ENVIRONMENT

• LDAP
• Empower 3

CAUSE

•  Logged in as LDAP domain manager when making changes in Empower System Policies

FIX or WORKAROUND

1. Log in as a local admin in Empower when making changes in Empower System Policies for LDAP so that Empower knows where to go.

ADDITIONAL INFORMATION