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Error: Connection to LDAP server failed. Cannot contact the LDAP server with Empower - WKB9610

Article number: 9610

SYMPTOMS

  • Connection to LDAP server failed. Cannot contact the LDAP server when trying to update the LDAP server using name under Empower "System Policies"
  • Empower Configuration Manager > Click View > System Policies > Authentication > choose LDAP authentication > Under LDAP Domain manager > click edit and add the server name > Cannot save the changes 

ENVIRONMENT

  • LDAP
  • Empower 3

CAUSE

  •  Logged in as LDAP domain manager when making changes in Empower System Policies

FIX or WORKAROUND

  1. Log in as a local admin in Empower when making changes in Empower System Policies for LDAP so that Empower knows where to go.

ADDITIONAL INFORMATION

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