How can I reset an Empower Admin account password? - WKB9583
Article number: 9583
OBJECTIVE or GOAL
- Reset the Empower System account password
- Reset Empower administrator account
ENVIRONMENT
- Empower 3 all platforms
PROCEDURE
- Use another admin account in the Empower Configuration Manager to reset the locked account.
- If there is no other admin account available, contact Waters Expert Center
- Have a remote Internet connection available to the computer that hosts the Empower database. (See also: WKB8140)
ADDITIONAL INFORMATION
- A disclaimer must be signed and returned by the customer that provides Waters with authorization to unlock the account(s) by direct edits to the database.
- A PO is required for 1/2 day of Consultancy Service (0,5 x p/n 741003400) before Waters can carry out the actions
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