System (admin) account in Empower not working/disabled/locked/set improperly - WKB8140
Article number: 8140
SYMPTOMS
- The Empower "system" account is disabled
- Password does not work or is unknown
ENVIRONMENT
- Empower 2
- Empower 3
CAUSE
Incorrect password
Account disabled
FIX or WORKAROUND
- If all Empower administrative accounts have been disabled and there is no way to unlock them via the Empower application then please contact Waters Support.
- A disclaimer must be signed and returned by the customer that provides Waters with authorization to unlock the account(s) by direct edits to the database.
- A PO is required for 1/2 day of Consultancy Service (0,5 x p/n 741003400) before Waters can carry out the actions
ADDITIONAL INFORMATION
id8140, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP