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Waters

Communication issue with Agilent 1100, VWD, and Empower - WKB9206

Article number: 9206

SYMPTOMS

  • In the Run Samples window, the A1100 icons are unavailable
  • Restarting does not resolve the issue
  • Deleting and recreating new system and instrument method does not work 
  • Node properties status = No for instruments
  • IP address on the status page says 0.0.0.0. and BootP when connected via handheld controller

ENVIRONMENT

  • Agilent 1100
  • VWD
  • Empower 3

CAUSE

Dip switch not configured correctly.

FIX or WORKAROUND

  1. On the back of the VWD detector, only switch 5 needs to be up. The rest should be down.
  2. Restart instrument and LAC/E.

ADDITIONAL INFORMATION

Please see attached Empower A1100 1100 Ethernet Configuration Instructions Document number 716001262, page 4 of 13.

Empower_A1100_1100_Ethernet_Configuration_Instructions_716001262.pdf

comms

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