Cannot export data in Empower using the export function from Result Set - WKB9202

SYMPTOMS

• In Empower Result Set, when highlighting, right-clicking, and clicking Export, data does not export

ENVIRONMENT

• Empower 2
• Empower 3
• Citrix 

CAUSE

Unknown 

FIX or WORKAROUND

1. Highlight results, click on Database > Export data.

ADDITIONAL INFORMATION

• When you right-click and click Export, it is run as the non-interactive user. In the case of Citrix, it runs on the Citrix server. A path like C:\exports running from a FAT client may work, because the local machine can access the path. But on a Citrix server it does not.
• The Database > Export works because it takes the authority of the logged-in OS user.