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Waters

ACQUITY UPLC BSM loses communication with Empower - WKB88875

Article number: 88875

SYMPTOMS

  • ACQUITY UPLC BSM loses communication with Empower
  • The Waters DHCP window shows all modules with Type and Name
  • Can ping each module IP address

ENVIRONMENT

  • ACQUITY UPLC BSM
  • Empower 3
  • Empower 2
  • Empower 3 Personal
  • Empower 3 Workgroup
  • Empower 3 Enterprise

CAUSE

Unknown

FIX or WORKAROUND

  1. Power-off all instruments. 
  2. Reboot the LAC/E. 
  3. Power-on the instruments.

ADDITIONAL INFORMATION

 

comms

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