ACQUITY UPLC BSM loses communication with Empower - WKB88875

SYMPTOMS

• ACQUITY UPLC BSM loses communication with Empower
• The Waters DHCP window shows all modules with Type and Name
• Can ping each module IP address

ENVIRONMENT

• ACQUITY UPLC BSM
• Empower 3
• Empower 2
• Empower 3 Personal
• Empower 3 Workgroup
• Empower 3 Enterprise

CAUSE

Unknown

FIX or WORKAROUND

1. Power-off all instruments. 
2. Reboot the LAC/E. 
3. Power-on the instruments.

ADDITIONAL INFORMATION