ACQUITY UPLC BSM loses communication with Empower - WKB88875
Article number: 88875
SYMPTOMS
- ACQUITY UPLC BSM loses communication with Empower
- The Waters DHCP window shows all modules with Type and Name
- Can ping each module IP address
ENVIRONMENT
- ACQUITY UPLC BSM
- Empower 3
- Empower 2
- Empower 3 Personal
- Empower 3 Workgroup
- Empower 3 Enterprise
CAUSE
Unknown
FIX or WORKAROUND
- Power-off all instruments.
- Reboot the LAC/E.
- Power-on the instruments.
ADDITIONAL INFORMATION
id88875, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP, UPBINARY