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Why is my ACQUITY TUV Detector control panel and real time plot grayed out in Empower 3? - WKB8778

Article number: 8778

SYMPTOMS

  • ACQUITY TUV control panel and real time plot are grayed out in Empower 3
  • TUV communication errors in the ACQUITY Console

ENVIRONMENT

  • Empower 3 FR3
  • ACQUITY Classic

CAUSE

Instsrv.dat file is corrupted (Chromatographic Systems container file)

FIX or WORKAROUND

  1. Note the name of the systems and take them offline.
  2. Delete the systems for all users.
  3. Delete the Empower/instrumentserver/instsrv.dat file to clear the systems from the acquisition computer.
  4. Reboot the acquisition computer.
  5. Recreate the systems with the same names they had before.

ADDITIONAL INFORMATION

 

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