Why is my ACQUITY TUV/PDA Detector control panel and real time plot grayed out in Empower 3? - WKB8778

SYMPTOMS

• Control panel and real time plot are grayed out in Empower 3
• Communication errors in the ACQUITY Console
• Status in node properties is "No"

ENVIRONMENT

• Empower 3 FR3
• ACQUITY UPLC
• ACQUITY UPLC PDA Detector
• ACQUITY UPLC Tunable UV Detector

CAUSE

Instsrv.dat file is corrupted (Chromatographic Systems container file)

FIX or WORKAROUND

1. Note the name of the systems and take them offline.
2. Delete the systems for all users.
3. Go to C:\Empower\InstrumentServer and delete the INSTSRV.DAT file.
4. Power off the instrument stack and restart the computer.
5. Allow the computer to fully power on and then power on the instrument stack.
6. Ensure communication by pinging the instruments, checking DHCP, the node properties instrument tab.
7. Recreate the systems with the same names they had before.
8. The control boxes for the instrument modules should be populated with realtime readbacks and have functionality.

ADDITIONAL INFORMATION