ORA-03113 error when opening windows or performing actions in Empower - WKB86584

SYMPTOMS

• ORA-03113 error when opening windows in Empower, even when the Empower session is active
• ORA-03113 Error when attempting an action in Empower.
• User may be able to log in to Empower, but within 30 seconds of opening a window, the error occurs

ENVIRONMENT

• Empower 3 Feature Release 5
• Empower Enterprise  
• Citrix

CAUSE

Unknown : the Empower server needs to be rebooted.

FIX or WORKAROUND

1. Reboot the Empower server. 
2. To do this, first stop the OracleServiceWAT18, and then power-down the server just as a normal PC. The service will restart automatically when the server is rebooted. 

Alternatively

1. Restart the OracleTNSListener Service.
2. Restart the OracleWATx Service.

ADDITIONAL INFORMATION