When attempting to review data from an Empower client, the message "Data Missing" appears in the Empower Review window - WKB86196

SYMPTOMS

• When attempting to review data from an Empower client, the message "Data Missing" appears in the Empower Review window
• Reviewing the same data from another Empower client works correctly
• Mapping a drive from the client to the data share was successful
• Test File Service and Test Share both work from the client
• WatersService is running and using the local System account
• Client is in the same domain as the data share and database server

ENVIRONMENT

• Empower 3

CAUSE

Unknown

FIX or WORKAROUND

1. Remove the client PC from the domain.
2. Reboot the client PC.
3. Add the client PC back to the domain.

ADDITIONAL INFORMATION