No communication in Empower to ACQUITY H-Class system after upgrading to Windows 10 - WKB85219

SYMPTOMS

• No communication in Empower to ACQUITY H-Class system after upgrading to Windows 10.
• In the Console, all instruments have an error:
  • QSM: Error
  • FTN: String error
  • FLR: Communication error
• All instruments say OK? NO in node properties.
• IP address of instrument LAN card does not respond to a ping command.

ENVIRONMENT

• Empower 3 Feature Release 4
• Windows 10
• ACQUITY UPLC H-Class 
• Waters Ethernet modules

CAUSE

Issue with the instrument LAN card on the computer. The card is not configured with the correct IP address.

FIX or WORKAROUND

1. For the instrument LAN card, or bridge, ensure that ipv6 is cleared and ipv4 is selected.
2. In the ipv4 properties, confirm that the IP address is configured to 192.168.0.1 (or an alternate IP address) and subnet mask of 255.255.255.0. 
3. Then, configure the Waters DHCP server if needed.

ADDITIONAL INFORMATION

In addition, if there is a bridge configured for the instrument LAN, ensure that the bridge is configured with the correct settings for Windows 10. See WKB78189.