"Sorry, you cannot do an update to database version 7.20.00.00 from database version 7.21.00.00. You must do a full install." error occurs when logging in to Empower - WKB81214

SYMPTOMS

• When logging in to Empower, an error occurs: "Sorry, you cannot do an update to database version 7.20.00.00 from database version 7.21.00.00. You must do a full install"
• This error occurs after a fresh installation of Empower on a LAC/E32

ENVIRONMENT

• Empower 3 Enterprise

CAUSE

The LAC/E32 version of Empower is a lower version than the environment.

For example, the PC has Empower 3 Feature Release 2 installed while the environment has Empower 3 Feature Release 2 Hotfix 1.

FIX or WORKAROUND

On the new LAC/E32, install the same version of Empower that is in the environment.

ADDITIONAL INFORMATION