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Empower error with Agilent 1200: System not ready - WKB8123

Article number: 8123

SYMPTOMS

  • Quaternary pump G1311A displays "System not ready" status
  • The ICF Diagnostic log (c:\programdata\agilent technologies\instrument control framework) shows the following:
    • Fatal: G1315B: DE60555714- Starting analysis aborted via CAN
      Fatal: G1329A: DE60556342- Starting analysis aborted via CAN
      Fatal: G1316A: DE60555486- Starting analysis aborted via CAN
    • Instrument status for Sampler, Column Compartment, and DAD is ready, but Quaternary Pump shows not ready
  • Run Samples displays "Waiting for Injection"

ENVIRONMENT

  • Agilent modules:
    1) Quat. Pump: G1311A
       Firmware: A.06.10[005]
    2) Sampler: G1329A
       Firmware: A.06.10[006]
    3) Column Comp: G1316A
       Firmware: A.06.10[004]
    4) DAD: G1315B
       Firmware: A.06.10[004]
  • Empower 3 SR1 Enterprise

CAUSE

Communication issue 

FIX or WORKAROUND

  1. Try a new method. 
  2. If that doesn't work, replace the CAN cable on the instrument.  

ADDITIONAL INFORMATION

 

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