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The QSM control panel is unavailable in the Empower Run Samples window - WKB80696

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Article number: 80696

SYMPTOMS

  • QSM control panel is unavailable in the Empower Run Samples window
  • This occurs with multiple QSMs on one acquisition client
  • Can successfully ping the QSM modules
  • Cannot reset the QSM
  • Can control all other components of the ACQUITY UPLC H-Class system

ENVIRONMENT

  • ACQUITY UPLC H-Class
  • ACQUITY UPLC H-Class Bio
  • ACQUITY UPLC H-Class Quaternary Solvent Manager (QSM)
  • Empower 3
  • Empower Enterprise

CAUSE

Unknown

FIX or WORKAROUND

  1. Close all Empower windows.
  2. Double-click and run the StopAcquityprocesses.cmd. (See article 13593.) 
  3. Reboot the acquisition client (PC) and the system in the correct order. (See article 1507.)
  4. Launch Empower. 

ADDITIONAL INFORMATION

 

id80696, A-30SDM, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP, UPAQSM, UPPQSM, UPQSM, UPQSM, UPQSM+, UPQSM+, UPQSMBIO, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO

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