Empower sample sets stop in the middle of acquisition and freeze with two PDA detectors collecting data - WKB79888
Article number: 79888
SYMPTOMS
- Empower sample sets stop in the middle of acquisition and freeze.
- On one acquisition client, two systems are running, each with a PDA, and one fail.
- Previously collecting 3D scans at 10 points/second and data rate was changed to 2 points/second.
- No errors in the message center.
- No evidence of buffering in the recover log.
- There is enough free tablespace.
- No errors in the recover log.
ENVIRONMENT
- Empower 3 FR2
- Enterprise
- 2998 Photodiode Array Detector (PDA)
CAUSE
The virtual memory on the acquisition client was not set to 4x the RAM per the installation guide.
FIX or WORKAROUND
- Adjust the virtual memory to 4x the RAM on the acquisition client per the installation guide.
- Restart the client.
ADDITIONAL INFORMATION
Empower 3 Feature Release 2 Installation, Configuration, and Upgrade Guide
id79888, 2998, 2998B, 2998SFC, A-10PDA, A-30PDA, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP, UPAPDA, UPC2PDA, UPPDA, UPPDAARC, UPPDAARCB, UPPDA-E, UPPDA-L, UPPDALTC, UPPDATC, UPPPDA