Skip to main content
Waters

No results or result set in Empower - WKB797

Article number: 797

SYMPTOMS

  • No errors in message center
  • Free Project tablespace ~147MB
  • Same issue with all users
  • Can produce result when performing manual processing
  • Background processing yielding no result set
  • "No results produced for processing job" entry in the Empower message center after background processing a sample set.
  • There is also a "Created Result Set" entry in the Empower System Audit Trail.
  • There is also a "Deleted Result Set" entry in the Empower System Audit Trail.
  • Processing was done using a processing method.

ENVIRONMENT

  • Empower
  • PDA
  • LC
  • UPLC

CAUSE

The processing column in the sample set method was set to 'Don't process or report' for all rows

FIX or WORKAROUND

  1. On Empower login window click on Browse Project then select project.

  2. In the Project window, highlight sample set right click and click on Alter Sample

  3. In the Alter sample window , check under the processing column, set the processing column to Normal

  4. Click on File then click on Save then exit alter sample window

  5. Reprocess Sample Set using background processing
     

ADDITIONAL INFORMATION

Alternatively,one can also use the Sample Set method wizard before running the samples .Sample Set method wizard can be found by clicking on File in the Project window then click on New and then choose "Sample Set Method" which will set the processing column automatically based on the location of standards.

Sample Set  Method Wizard.PNG

 

To check the Free Tablespace - Close out of project . Click on Configure the System , highlight the Project name, right click and click on "Properties". Look for Quota and Free values. If Free space is about 10MB or less Quota needs to be increased to save results.

 

Project Tablespace.PNG

id797, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP

Not able to find a solution? Click here to request help.