Error in Empower: Acquisition Finished; Problem Reading Data File - WKB78741
Article number: 78741
SYMPTOMS
- Random injection is missing data
- Error in Review window in Empower 3 FR3: "Acquisition Finished; Problem Reading Data File
ENVIRONMENT
- Empower 3
- Empower 2
- Empower 3 Personal
- Empower 3 Workgroup
- Empower 3 Enterprise
CAUSE
This is a known defect of Empower 3 FR3, and the issue was opened with Waters R&D (CRI-452)
FIX or WORKAROUND
- Upgrade to Empower 3 Feature Release 5 (FR5). The data can be recovered in Empower 3 FR5. Restore the project in Empower 3 FR5. Open the sample set in the Review window to recover the data.
If you can't upgrade to Feature Release 5 , then you can upgrade to Empower 3 Feature Release 4 (FR4) Service Release 3 (SR3) Hot Fix 1 where the the defect has been fixed
ADDITIONAL INFORMATION
id78741, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP