Skip to main content
Waters

Alliance 2695 will not inject, instrument failure observed in Empower - WKB7868

Article number: 7868

SYMPTOMS

  • 2695 Alliance will not inject
  • Instrument failure @ IEEE (xx) observed
  • BusLace status shows "OK" in Node Properties
  • All IEEE instruments show OK? "NO" in the node properties
  • Ethernet system connects without issue

ENVIRONMENT

  • Empower Enterprise
  • Waters Alliance HPLC
  • Alliance Separations Module 2690/2695/e2695
  • 2487 Dual Wavelength Absorbance Detector

CAUSE

Instruments were powered-on after the LAC/E.

FIX or WORKAROUND

  1. Reboot the LAC/E.

ADDITIONAL INFORMATION

 

Not able to find a solution? Click here to request help.