Empower acquisition client error when remoting in from another client - Failed to establish a COM connection - WKB7841
Article number: 7841
SYMPTOMS
- Empower acquisition client error when connecting from another client or LACE/32- Failed to establish a COM connection.
- Error can occur when connecting to run samples
ENVIRONMENT
- Empower
- Enterprise or Workgroup
CAUSE
Windows Firewall blocking communication from remote client.
FIX or WORKAROUND
- Disable Windows firewall service if not required.
ADDITIONAL INFORMATION
Firewall rules may block communications by computer name and IP address
id7841, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP