Skip to main content
Waters

Empower acquisition client error when remoting in from another client - Failed to establish a COM connection - WKB7841

Article number: 7841

SYMPTOMS

  • Empower acquisition client error when connecting from another client - Failed to establish a COM connection.
  • Error can occur when connecting to run samples

ENVIRONMENT

  • Empower
  • Enterprise or Workgroup

CAUSE

Windows Firewall blocking communication from remote client.

FIX or WORKAROUND

  1. Disable Windows firewall service if not required.

ADDITIONAL INFORMATION

 

comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP

Not able to find a solution? Click here to request help.