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Error: Shimadzu Instrument Service Unavailable in Empower 3 - WKB7682

Article number: 7682

SYMPTOMS

  • Shimadzu Instrument Service Unavailable error observed in Empower 3
  • "Shimadzu LC Configuration" tool recognizes the system, but will not connect to configure it

ENVIRONMENT

  • Empower 3 Enterprise Feature Release 3 (FR3)
  • Shimadzu LC Drivers v3.10 SP6
  • LC-2030C

CAUSE

Shimadzu driver not installed on the client.

FIX or WORKAROUND

  1. Install driver on the client.

ADDITIONAL INFORMATION

After installing the correct driver, perform a hard restart of the system using the switch on the side panel.

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