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Waters

"Chrom open for read failed" errors after changing the IP address of Empower server - WKB73417

Article number: 73417

SYMPTOMS

  • Data missing for all the projects in Empower 3.
  • "Chrom open for read failed" appears in message center when we click on Channels review.

ENVIRONMENT

Empower 3

CAUSE

Empower 3 server IP address was changed. Review of channels revealed that it is pointing to the old IP address share folder and triggered the error
"Chrom open for read failed, file \\10.184.98.20\Waters_Projects$\NNG_2019\d4216.dat, err = 'The network path was not found.'"

 

FIX or WORKAROUND

  1. There is an option in our database to move the data physically or just in the database.
  2. When all the files are in the correct place and pointing to the old directory path, select the the option "Move Project Data" for all projects.
  3. Enable the option "Move all sub-projects" and select "New Raw data path".

Result: Data displays without errors.

ADDITIONAL INFORMATION

 

id73417, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP

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