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Error "Attempted an unsupported operation" when switching between instrument panels in the Empower instrument method editor - WKB72421

Article number: 72421

SYMPTOMS

  • When switching between instrument panels in the Instrument Method Editor, the error message "Attempted an unsupported operation" appears

ENVIRONMENT

  • Empower 3 FR4 SR3
  • Windows Server 2016 Datacenter with Windows 10 Experience (running as an AWS Workspace)

CAUSE

This issue occurs when there are two modules in the instrument method and the second module is a natively controlled instrument in Empower (e.g., 2695, 414, PCM).  

FIX or WORKAROUND

When the natively controlled instrument is first, and the second instrument is using an added ICS (e.g., 2998), no error is observed.

ADDITIONAL INFORMATION

Reported as CRI-822 and currently under investigation

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