How do we obtain advice on Citrix configuration and provisioning for Empower? - WKB68847

Empower is designed to operate in a properly configured and provisioned Citrix environment and is not dependent on a specific profile management solution. Where profile management technologies such as Citrix Profile Management (UPM), FSLogix, or equivalent solutions are used, Empower is expected to function normally when those solutions are implemented and maintained according to the vendor's recommendations.

Waters does not provide consulting services for customer-specific Citrix architecture, sizing, provisioning, profile management, or infrastructure design. Each customer's environment, user population, application mix, performance requirements, and operational practices are unique, and therefore configuration requirements may vary significantly.

Customers should engage Citrix, Microsoft, or a qualified infrastructure consultant to determine the appropriate:

• Citrix architecture and provisioning model
• User profile management strategy (for example, Citrix UPM or FSLogix)
• Server sizing and capacity planning
• Storage and network requirements
• Printing configuration
• High availability and disaster recovery requirements
• Performance monitoring and optimization

Customers are responsible for validating that their Citrix environment, including any profile management solution, meets their business, regulatory, and performance requirements prior to production deployment.

Where changes are made to Citrix infrastructure components, including profile management technologies, Waters recommends performing appropriate testing to verify:

• Empower login and authentication
• User settings and preferences
• Data processing and reporting workflows
• Printing functionality
• Instrument control functionality (where applicable)

Refer the consultant to the applicable Empower Installation, Configuration, and Upgrade Guide, Architecture and Qualification documentation, and supported platform guidance for the Empower version being deployed.