ACQUITY QDa communication failure in Empower Run Samples window - WKB68810
Article number: 68810
SYMPTOMS
- ACQUITY QDa communication failure in Empower Run Samples window
- The option to reset the QDa is dimmed (unavailable)
ENVIRONMENT
- Empower 3
- ACQUITY QDa Mass Detector
CAUSE
Unknown
FIX or WORKAROUND
- Close Empower.
- Power-off the QDa.
- Wait 30 seconds.
- Power-on the QDa and let it completely initialize.
- Open Empower Run Samples.
ADDITIONAL INFORMATION
id68810, comms