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Date acquired is later than the date processed in Empower - WKB67015

Article number: 67015

SYMPTOMS

  • Date Processed is prior to Date Acquired

    When a sample set is processed before it acquires, results have no integration

    To reproduce

  • Create a sample set with the method set linked with a processing method
  • Start the sample set. 
  • When the Run sample status for the injection shows as "Waiting for Injection", process the sample set using method set (right-click > Process > Using Method set)
  • View the sample set as results and open the results. It will show as Data missing (Expected)
  • The message center will show as "SampleSet xxx is empty. No result set is produced for this processing job." and "No results produced for this processing job." (Expected)
  • Wait for the injection to complete. 
  • Now, if we go for sample set > View as results and open the result, it will show the unprocessed data where previously it was Data missing
  • When we track down the link:
    Data acquired will show, for example, 25/04/2019 10:48:14 EST, whereas result shows Processed on 25/04/2019 10:33:06 EST

ENVIRONMENT

  • Empower 3 
  • Citrix 

CAUSE

Processing or attempting to process the sample set before it is acquired.

FIX or WORKAROUND

Issue is fixed Empower 3 SR 3.

ADDITIONAL INFORMATION

Defect CRI-645 in JIRA

 

id67015, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP

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