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How to Collect the Agilent Diagnostic Logs - WKB65971

Article number: 65971

OBJECTIVE or GOAL

To capture all the available diagnostic data and logs immediately after an instrument error is encountered.

ENVIRONMENT

  • Empower
  • Agilent Instrument Control Framework

PROCEDURE

The Agilent diagnostic buffers and logs can be captured in a couple of ways. 

IMPORTANT - Collect the logs immediately after the incident and before rebooting the PC and the instrument modules.

  1. Use Agilent LabAdvisor - https://www.agilent.com/en/products/software-informatics/chromatography-data-systems/lab-advisor-software
  2. Run the AgilentLogfileCollecter.exe - C:\Empower\Instruments\AgilentLC\Support\Agilent.DriverLogFileCollector.exe

Additionally on the run samples window there is usually a tab for diagnostic logs, this can be printed or copied to notepad and saved.

ADDITIONAL INFORMATION

IMPORTANT - The diagnostic logs are over written immediately once the instrument modules are rebooted. If the logs have not been captured they will be lost and this greatly diminishes the chances of identifying a root cause for the instrument error.

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