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ICF-based Agilent GC systems do not consume Agilent GC licenses in Empower - WKB64686

Article number: 64686

SYMPTOMS

  • Agilent GCs created under ICF as AgGC systems do not consume Agilent GC licenses as shown in System Monitor in Empower
  • An unlimited number of ICF-based Agilent GCs can be brought online, as long as at least one Agilent GC license is installed
  • System monitor shows 0/X Agilent GC Licenses Used/Available

ENVIRONMENT

  • Empower 3 FR4
  • ICF Support v3.0
  • ICF Support v3.1

CAUSE

This issue is documented as a defect in CRI-550.

FIX or WORKAROUND

No remedy at this time. Customers can continue to operate ICF-based GCs successfully.

ADDITIONAL INFORMATION

 

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