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Error: Method download failed because module is offline! - WKB64654

Article number: 64654

SYMPTOMS

  • The error message "Method download failed because module is offline!" appears in the Empower message center when running an Agilent LC
  • Agilent LC instrument internal communication failures
  • Agilent LC instrument module temporarily goes to Offline status

ENVIRONMENT

  • Empower 3 FR2 SR2 HF2
  • ICF Support v2.2 with A.02.04
  • Agilent LC

CAUSE

Unknown

FIX or WORKAROUND

Reapply the instrument firmware.

ADDITIONAL INFORMATION

 

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