With Empower 3, exporting a PDF file to a mapped drive does not work in a client server environment - WKB64259

SYMPTOMS

• Exporting a PDF report to a mapped network drive does not work in a client server environment

ENVIRONMENT

• Empower 3
• Empower 2
• Mapped network drive

CAUSE

This has been a documented problem since Empower 2. The latest being 56529 and CRI-1516

Others are 38494, 38533, 40920, 32409, 39945, and 47127.

FIX or WORKAROUND

1. Use a Personal version of Empower 3.
2. On a client server network, use a local drive for the export, and then copy the file to the mapped network drive.

ADDITIONAL INFORMATION