User account in Empower was locked again after only one unsuccessful attempt after account was locked and reactivated - WKB62714

SYMPTOMS

• User account is locked after only one unsuccessful login attempt

ENVIRONMENT

• Empower pre-SR3

CAUSE

The unsuccessful login attempt counter is not reset until the next successful login. Hence, if a user locks their account after it is reactivated, it will be locked after the first unsuccessful login attempt.

FIX or WORKAROUND

1. There is no workaround or fix for Empower pre-SR3.
2. Upgrade to Empower SR3.

ADDITIONAL INFORMATION

Issue is fixed in Empower 3 SR3.

PCS #56660, #56178, #47535, #56458