"Cannot set flow at this time" error in Empower Run Samples with 2695 - WKB55228
Article number: 55228
SYMPTOMS
- In Run Samples, when trying to set flow on 2695, "Cannot set flow at this time" error occurs
- In instrument properties of the node it lists OK? NO for 2695 and 2487
- IEEE busLAC/E booted OK status
- Rebooting the PC and system in the proper reboot order does not resolve the issue
- Instrument stopped working right after updates were applied to PC, including Windows Defender, antivirus, and firewall
ENVIRONMENT
- Empower
- Alliance 2695 separations module
- 2487 Dual-Wavelength Absorbance Detector
CAUSE
Due to the update applied, there is an issue with communication to the system.
FIX or WORKAROUND
- Confirm that antivirus scans have the necessary exclusions.
- Confirm that Windows Defender and Firewall are turned off or have exclusions.
ADDITIONAL INFORMATION
id55228, 2690, 2690D, 2690DUPGD, 2690UP, 2695, 2695D, 2695DE, 2695DEB, 2695DUP, 2695E, 2695EB, 2695INERT, 2695UP, A-10SSM, ALLCOLCLR, ALLCOLHTR, ALLCOLHTRB, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP