"ICS Repair Status : Please wait while completing configuration" message at login to Empower - WKB54395

SYMPTOMS

• "ICS Repair Status : Please wait while completing configuration" message at login
• Uninstallation and reinstallation of drivers temporarily resolves issue, but it returns

ENVIRONMENT

• Empower 3, all platforms

CAUSE

Antivirus exclusions were not done at time of installation.

FIX or WORKAROUND

1. Use the Repair function in the ICS component by launching it as a full admin.
2. Make exceptions to antivirus scanning (see below).

Here are the recommended folders to exclude from real-time scanning (include subfolders if given the option):

• C:\Empower
• C:\Program Files (x86)\Waters Instruments
• C:\Program Files (x86)\Oracle
• C:\Program Files\waters instruments

ADDITIONAL INFORMATION

Article 15053