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"ICS Repair Status" message at login to Empower - WKB15053

Article number: 15053

SYMPTOMS

  • On only one LAC/E box, "ICS Repair Status" message at login to Empower: "please wait while completing configuration".
  • In Windows Services, the ICS companion services indicate "Starting".
  • If you stop the ICS companion service, you are able to log in.

ENVIRONMENT

  • Empower 3 Feature Release 3 (FR3)

CAUSE

Unknown.

FIX or WORKAROUND

  1. Uninstall and reinstall ICS.

ADDITIONAL INFORMATION

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