BusLAC/E card does not appear in Device Manager of a Config16 cLAC/E32 - WKB51501

SYMPTOMS

• BusLAC/E card does not appear in Device Manager
• BusLACE card boots up as expected (refer to WKB5516 - https://support.waters.com/KB_Inst/Chromatography/WKB5516_How_to_determine_if_a_communications_problem_is_related_to_a_BusLAC_E_card)
• Reimaged LAC/E and BusLAC/E card still not identified in Device Manager
• PCI status in the BIOS shows the PCI slot as Empty (should appear as Unknown)  

ENVIRONMENT

• LAC/E32 - Configuration 16 (Config16) cLAC/E32
• Windows 7

CAUSE

PCI slot not functioning on the motherboard

FIX or WORKAROUND

Replace the LAC/E32 (RA, if applicable)

ADDITIONAL INFORMATION