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Waters

No bitmap error - WKB513

Article number: 513

SYMPTOMS

  • Empower user tries to access their 2998 detector system and receives a No Bitmap error message.
  • Status of system under Node Properties says No
  • Can ping system IP okay

ENVIRONMENT

  • Empower with Ethernet controlled instrument
  • 2998

CAUSE

  • 2998 driver is not installed on the client workstation that the user is using to access the 2998 system

FIX or WORKAROUND

  • Install or reinstall driver

ADDITIONAL INFORMATION

 


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