No bitmap error - WKB513
Article number: 513
SYMPTOMS
- Empower user tries to access their 2998 detector system and receives a No Bitmap error message.
- Status of system under Node Properties says No
- Can ping system IP okay
ENVIRONMENT
- Empower with Ethernet controlled instrument
- 2489 UV/Vis Detector
- 2998 Photodiode Array Detector
CAUSE
- Driver is not installed on the client workstation that the user is using to access the 2998 system
FIX or WORKAROUND
- Install or reinstall driver
ADDITIONAL INFORMATION
id513, 2489, 2489B, 2489SFC, 2998, 2998B, 2998SFC, A-10PDA, A-10UV, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP