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Wyatt GPC does not communicate with Empower; instruments show "OK? No" in Node Properties - WKB4895

Article number: 4895

SYMPTOMS

  • None of the Wyatt GPC system components is communicating with Empower
  • All instruments show "OK? No" in Node Properties

ENVIRONMENT

  • Wyatt GPC system
  • Empower

CAUSE

Instrument and LAC/E (computer) were not rebooted in the proper order.

FIX or WORKAROUND

  1. Reboot the system according to the steps listed in KCS 1507- What is the proper order to power on instruments in an Empower system?
  2. Once communication is established, all instruments show "OK? Yes" in Node Properties.

ADDITIONAL INFORMATION

 

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