"Server Busy" error in Run Samples window when starting the sample set without exiting the monitor - WKB46813

SYMPTOMS

• In the Run Samples window, the following error message appears: "Server Busy: This action cannot be completed because the other program is busy. Choose 'Switch To' to activate the busy program and correct the problem."
• Click "Switch to..." and "Retry"
• 

ENVIRONMENT

• Empower 3 FR4
• Citrix server and client
• LAC/E 32
• Agilent ICF 3.0.17.0407 (Agilent LC drivers A.02.14 and Framework A.02.04)
• Agilent LC-02s connected to one LAC/E and connecting Empower with Citrix

CAUSE

"Server Busy" error occurs when starting the sample set on LC System-02 without exiting the monitor while LC System-01 is working.

FIX or WORKAROUND

Stop the monitor before clicking on "Run samples".

ADDITIONAL INFORMATION

PCS # 56531