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Waters

Agilent LC communication failure - WKB459

Article number: 459

SYMPTOMS

  • Agilent LC 1260 communication failure
  • Node properties status column shows "NO"
  • In the Waters DHCP configuration window, the "type" and "name" columns are blank.
  • Specify Agilent LC as "type" in Waters DHCP configuration window and type serial number.
  • In the C:\Empower\Instruments\AgilentLC, the IQT wizard missing
  • The Preconfiguration Utility is missing

ENVIRONMENT

  • Empower 3 Enterprise
  • Citrix

CAUSE

There is a mismatch of Agilent LC drivers across the Empower Enterprise.

FIX or WORKAROUND

  1. Uninstall the Agilent drivers and reinstall them following the Release Notes. This must be done on the servers of all LAC/Es and clients that are running Agilent LC instruments.

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