Test Empower Connection fails in Empower Inventory Data Collector - WKB45957

SYMPTOMS

• The " Database connection failed! Please check the parameters " error dialog box appears when clicking on "Test Empower Connection" in Inventory Data Collector.

ENVIRONMENT

• Empower Inventory Data Collector (EIV)

CAUSE

The Oracle parameter service_names does not comply with the expected format.

Empower Inventory Data Collector expects the Oracle parameter service_names to have a xxxx.xxxxx format. This is commonly the databasename.hostname.

FIX or WORKAROUND

1. Create an additional entry for the Oracle parameter service_names that complies with the expected format.

ADDITIONAL INFORMATION

Port 38038 is used by the Data Collector.

The Data Collector logs can be found at the path - C:\ProgramData\DataCollectorLogs

Contact Waters Support for assistance.