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Test Empower Connection fails in Empower Inventory Data Collector - WKB45957

Article number: 45957

SYMPTOMS

  • The "Connection failed" error dialog box appears when clicking on "Test Empower Connection" in Inventory Data Collector.

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ENVIRONMENT

  • Empower Inventory Data Collector

CAUSE

The Oracle parameter service_names does not comply with the expected format.

Empower Inventory Data Collector expects the Oracle parameter service_names to have a xxxx.xxxxx format. This is commonly the databasename.hostname.

FIX or WORKAROUND

  1. Create an additional entry for the Oracle parameter service_names that complies with the expected format.

ADDITIONAL INFORMATION

Port 38038 is used by the Data Collector.

The Data Collector logs can be found at the path - C:\ProgramData\DataCollectorLogs

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