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Error when creating or opening an instrument method in Empower: InEditor MFC Application has stopped working" - WKB45558

Article number: 45558

SYMPTOMS

  • Error message "InEditor MFC Application has stopped working" appears when customer tries to create a new instrument method or modify an old one
  • Uninstallation and reinstallation of drivers does not resolve
  • Regional settings per KCS 14093 look good

ENVIRONMENT

  • Empower 3
  • ACQUITY UPLC
  • ACQUITY UPLC PDA

CAUSE

Windows issue as determined by IT

FIX or WORKAROUND

  1. Switch to another PC. 

ADDITIONAL INFORMATION

 

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