Empower 3 slow performance in a Citrix environment - WKB4412
Article number: 4412
SYMPTOMS
- Empower users notice slow performance after selecting a chromatographic system and getting a message saying "Checking System Usage"
ENVIRONMENT
- Empower 3
- 2 Citrix servers (no regular restart frequency)
CAUSE
An auxiliary process running on one of the Citrix servers is using excessive CPU resources.
FIX or WORKAROUND
- End the unnecessary auxiliary process seen in Windows Task Manager manually or by restarting the Citrix server.
ADDITIONAL INFORMATION