"Serial Number not valid for Company indicated" error when activating license for Empower 3 - WKB414

SYMPTOMS

• Getting error message "Serial Number not valid for the company indicated. Please verify the spelling of your company name." when activating a license serial number on the Waters Licensing website.

ENVIRONMENT

• Empower 2 Feature Release 5 and higher
• Breeze 2
• Waters Licensing Wizard

CAUSE

The company name entered on the licensing website does not match the company name Waters has listed in our database for the serial number entered.

FIX or WORKAROUND

1. Confirm the correct company name associated with the license serial number.
2. Enter it into the Waters Licensing Wizard.

ADDITIONAL INFORMATION