"Serial Number not valid for Company indicated" error when activating a license for Empower 3 - WKB414
Article number: 414
SYMPTOMS
- Error message "Serial Number not valid for the company indicated. Please verify the spelling of your company name." when activating a license serial number on the Waters Licensing website
ENVIRONMENT
- Empower 2 Feature Release 5 and higher
- Breeze 2
- Waters Licensing Wizard
CAUSE
- The company name entered on the licensing website does not match the company name Waters has listed in our database for the serial number entered.
- The serial number entered in the wizard does not match what the customer received.
FIX or WORKAROUND
- Confirm the correct company name associated with the license serial number.
- Verify serial number entered is correct.
- Enter it into the Waters Licensing Wizard.
ADDITIONAL INFORMATION
id414, BREEZESW, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP, SUPBZ