Skip to main content
Waters

Waters DHCP configuration window has "Type" column missing for PDA detector using Empower - WKB4127

Article number: 4127

SYMPTOMS

  • Waters DHCP configuration window has "Type" column missing
  • IP address, MAC address, and Name are present in the Waters DHCP configuration window
  • Can ping the IP address and get reply

ENVIRONMENT

  • Empower 2 Feature Release 5
  • Empower 3
  • Client server
  • ACQUITY PDA detector

CAUSE

The appropriate driver is not installed for the PDA.

FIX or WORKAROUND

  1. Install the driver following the appropriate release notes.

ADDITIONAL INFORMATION

If driver is installed, reseat the ethernet cable connectors on both ends.


Not able to find a solution? Click here to request help.