Serial number not valid for the product indicated - WKB412

SYMPTOMS

• The "Serial number not valid for product indicated" error message appears when you try to activate web licenses.

ENVIRONMENT

• Empower 2 FR5
• Empower 3
• UNIFI
• Breeze 2

CAUSE

The software, license type or platform associated with the serial number (that is, Base, Named User, System Control, SQT, Workstation, Enterprise) does not match the field in which the serial number was entered.

FIX or WORKAROUND

1. Verify the software, license type and platform associated with the serial number.
2. Confirm that you have chosen the correct software version and platform in the licensing wizard.
3. Confirm that you are entering the serial number in the correct field in the licensing wizard.
4. Confirm that the SN is for a license and not another serialized software product, like a feature release.

ADDITIONAL INFORMATION

If you use the Back button to navigate backwards in the licensing wizard, the software version is sometimes reset to the default value of Empower 2.