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Agilent 1260 with RI detector G1362A temperature reporting error in Empower - WKB3226

Article number: 3226

SYMPTOMS

  • In Empower report method, the temperature reported is 0 °C, whereas in Instrument Method, it is set to 35 °C

ENVIRONMENT

  • Agilent LC with 1260 RI detector G1362A
  • Agilent LC control software 1.06
  • Empower 3 Feature Release 2 (FR2)

CAUSE

This is a defect reported under  PCS# 44332 and PCS# 48753.

FIX or WORKAROUND

  1. Install Agilent ICF Support Version 2.1 Hotfix 1 for Empower. PCS 48753 was fixed in this release.

ADDITIONAL INFORMATION

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