Agilent 1260 with RI detector G1362A temperature reporting error in Empower - WKB3226
Article number: 3226
SYMPTOMS
- In Empower report method, the temperature reported is 0 °C, whereas in Instrument Method, it is set to 35 °C
ENVIRONMENT
- Agilent LC with 1260 RI detector G1362A
- Agilent LC control software 1.06
- Empower 3 Feature Release 2 (FR2)
CAUSE
This is a defect reported under PCS# 44332 and PCS# 48753.
FIX or WORKAROUND
- Install Agilent ICF Support Version 2.1 Hotfix 1 for Empower. PCS 48753 was fixed in this release.
ADDITIONAL INFORMATION
id3226, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP