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Empower Oracle error ORA 01033 after database hot backup was stuck - WKB31569

Article number: 31569

SYMPTOMS

  • Empower Oracle error ORA 01033: Oracle initialization or shutdown in progress after database hot backup was stuck from running overnight 
  • Oracle errors occur nightly 
  • Restarting services does not resolve the error
  • The drives on the server have enough space
  • Alert log points to the backup processing failing with error "skgspawn failed: category = 27143"
  • Third-party backup utility is trying to back up at the same time

ENVIRONMENT

  • Empower 2 Enterprise 

CAUSE

There is a resource issue at the time of the backup to accommodate both the backup and the third-party backup software. 

FIX or WORKAROUND

  1. Call Waters Technical Service and ask to speak with a network specialist to recover the database.
  2. Address the resource issue with the internal database team. 

ADDITIONAL INFORMATION

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