Cannot communicate with 7890 GC in Empower - WKB31513

SYMPTOMS

• 7890 says OK? NO in node properties
• IP address is set to static, and all information was correctly added to DHCP
• IP address pings successfully
• Firmware is A.01.13, which is correct for driver 7890 Instrument Control Software v2.5

ENVIRONMENT

• Empower 3 Enterprise
• 7890 GC
• 7890 Instrument Control Software v2.5

CAUSE

Corrupt driver on LAC/E32

FIX or WORKAROUND

1. Uninstall 7890 Instrument Control Software v2.5.
2. Reboot the LAC/E32.
3. Reinstall 7890 Instrument Control Software v2.5.
4. Reboot the LAC/E32.
5. Scan the instrument on the instrument tab of node properties. It should now say OK? Yes.

ADDITIONAL INFORMATION