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G1888 headspace is not communicating in Empower - WKB31511

Article number: 31511

SYMPTOMS

  • Agilent G1888 headspace is not communicating in Empower; it is OK? NO in the Instrument tab of node properties
  • HCO v2.0 driver was recently installed
  • IP address is static on the G1888 and pings successfully

ENVIRONMENT

  • Empower 3
  • Headspace control option 2.0
  • Agilent G1888 headspace

CAUSE

The G1888 was added manually into DHCP with the incorrect MAC address for the headspace unit.

FIX or WORKAROUND

  1. Edit the entry in DHCP using the correct MAC address.
  2. Re-scan the instrument on the Instrument tab in node properties and the instrument should now appear as OK? Yes.

ADDITIONAL INFORMATION

 

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