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Retention Time and Retention Time Ratio fields are missing in reports copied to new projects in Empower - WKB31389

Article number: 31389

SYMPTOMS

  • Retention Time and Retention Time Ratio fields are missing in reports copied to a newly created project
  • Old projects display retention time and retention time ratio correctly 
  • Fields are also missing in Review 
  • Migration time is displayed in Review

ENVIRONMENT

  • Empower 3 

CAUSE

CE/CIA option is enabled in the project. This changes retention time fields to migration time fields.

FIX or WORKAROUND

  1. Disable the CE/CIA option in the project properties. Retention time will appear in the review window as well as in the report.

ADDITIONAL INFORMATION

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