Skip to main content
Waters

Shimadzu LC Driver Pack 4.20 gives an Installation error " [1638] Another version of this product is already installed. Installation of this version cannot continue" - WKB31370

Article number: 31370

SYMPTOMS

  • Installation Error message - [1638] Another version of this product is already installed. Installation of this version cannot continue

ENVIRONMENT

  • Windows 10 Enterprise
  • Shimadzu 4.20

CAUSE

  • Microsoft Visual 2017 C++ Redistributable is installed

FIX or WORKAROUND

  1. Remove Microsoft Visual 2017 C++ Redistributable files from Add remove programs
  2. Run the Setup.exe for Shimadzu 4.20 Driver

ADDITIONAL INFORMATION

PCS Number: 56481

Not able to find a solution? Click here to request help.