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Shimadzu LC driver pack 4.20 gives installation error "[1638] Another version of this product is already installed. Installation of this version cannot continue" - WKB31370

Article number: 31370

SYMPTOMS

  • Installation error message: [1638] Another version of this product is already installed. Installation of this version cannot continue

ENVIRONMENT

  • Windows 10 Enterprise
  • Shimadzu 4.20

CAUSE

Microsoft Visual 2017 C++ Redistributable is installed.

FIX or WORKAROUND

  1. Remove Microsoft Visual 2017 C++ Redistributable files using Add/Remove Programs.
  2. Run the Setup.exe for Shimadzu 4.20 Driver.

ADDITIONAL INFORMATION

PCS 56481

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