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Agilent ICF 3.0 Unknown channel acquisition - WKB30902

Article number: 30902

SYMPTOMS

  • Unknown channels acquired
  • Review shows as Data Missing

ENVIRONMENT

  • Windows 10
  • Windows 7
  • Agilent ICF 3.0

CAUSE

  • Changing the GC configuration multiple times using the Agilent Pre-Config utility tool
  • Deleting the system and recreating the system after changing and configuring the system from the Pre-Config utility

FIX or WORKAROUND

  1. Create a new method and do not attempt method resolution by editing an existing method when there is a GC configuration change.
  2. Before starting sample set, click on monitor to monitor the system. If multiple channels shows in chromatogram window then create a new method again and repeat this step until only one channel acquires in monitoring.

ADDITIONAL INFORMATION

PCS 56469

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